Hyland IDP Product Resource Specialist
3 weeks ago
Job Title: Hyland IDP Product Resource Specialist
About the Role:
The Hyland IDP Product Resource Specialist will play a critical role in the development, implementation, and support of our Hyland IDP solutions. This individual will work closely with cross-functional teams to ensure that our IDP products meet the highest standards of quality, functionality, and customer satisfaction.
Key Responsibilities:
- Product Development: Collaborate with product managers, developers, and designers to contribute to the development of Hyland IDP solutions. Provide insights and feedback to enhance product features and performance.
- Implementation and Support: Lead the implementation of Hyland IDP solutions for clients, ensuring seamless integration with their existing systems. Provide ongoing support and troubleshooting to resolve any issues that arise.
- Customer Engagement: Work directly with clients to understand their needs and requirements. Offer expert guidance on the best use of Hyland IDP products to meet their business objectives.
- Training and Documentation: Develop and deliver training sessions for clients and internal teams on the use and maintenance of Hyland IDP solutions. Create comprehensive documentation and user guides.
- Quality Assurance: Conduct rigorous testing of Hyland IDP products to identify and resolve any defects or performance issues. Ensure that all products meet our high standards of quality and reliability.
- Market Research: Stay informed about industry trends, competitive products, and emerging technologies related to intelligent document processing. Provide recommendations for product improvements and new features.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
- Minimum of 3-5 years of experience in product management, implementation, or support roles, preferably with a focus on document processing or enterprise content management solutions.
- Proficiency in Hyland OnBase or similar ECM platforms. Strong understanding of document processing technologies and integration methods.
- Excellent analytical and problem-solving skills with a keen attention to detail.
- Strong verbal and written communication skills. Ability to convey complex technical information to non-technical stakeholders.
- Demonstrated ability to build and maintain strong customer relationships. Commitment to delivering exceptional customer service.
- Ability to work effectively in a team-oriented, collaborative environment. Willingness to share knowledge and mentor junior team members.
- Flexibility to adapt to changing priorities and business needs. Ability to manage multiple projects simultaneously.
Preferred Qualifications:
- Hyland OnBase Certified System Administrator (OCSA) or similar certifications.
- Previous experience working in a SaaS environment.
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