Automation Specialist

2 weeks ago

Anywhere in IndiaMultiple Locations Selsoftinc Full time

Job Description :

We are seeking a skilled Automation Specialist to join our team at Selsoftinc. The ideal candidate will have a strong background in software development, with experience in implementing automation solutions using Work Fusion's suite of products.

As a WorkFusion Developer/Support Specialist, you will be responsible for designing, developing, testing, and deploying automation workflows to streamline business processes and improve operational efficiency.

Responsibilities :

1. Provide technical support and assistance to clients using WorkFusion software solutions.

2. Troubleshoot and resolve issues related to software installation, configuration, and usage.

3. Collaborate with cross-functional teams to escalate and resolve complex technical issues.

4. Analyze and diagnose software defects, documenting steps to reproduce and providing timely resolutions.

5. Assist in the implementation and deployment of WorkFusion solutions, ensuring smooth integration with client systems.

6. Conduct training sessions and workshops for clients to enhance their understanding and utilization of WorkFusion products.

7. Act as a liaison between clients and internal development teams, advocating for customer needs and requirements.

8. Stay updated on WorkFusion product releases, features, and enhancements, and communicate relevant information to clients.

9. Document support processes, best practices, and troubleshooting guides for internal and external use.

10. Continuously strive to improve customer satisfaction and service quality through proactive support measures.

Qualifications :

- Bachelor's degree in computer science, engineering, or related field.

- Proven experience of 2 to 6 years in providing technical support for enterprise software solutions, preferably WorkFusion with proficiency in Java, Workfusion 10X, Open Development Framework.

- Strong troubleshooting and problem-solving skills, with the ability to analyze complex issues and provide effective solutions.

- Hands-on experience with Workfusion's suite of products, including Workfusion Studio, Intelligent Automation Cloud, and Control Tower.

- Familiarity with robotic process automation (RPA) concepts and methodologies.

- Good Knowledge of surface automation using WF libraries, API consumption, Manual tasks, Datastores, Schedulers, Secret vault, Category.

- Strong analytical and problem-solving skills, with the ability to design and implement complex automation solutions.

- Certification in Workfusion products (e.g., Workfusion RPA Specialist, Workfusion MLE) is a plus.

- Excellent communication and interpersonal skills, with the ability to interact professionally with clients and internal teams.

About Selsoftinc :

We are a leading provider of automation solutions, dedicated to helping our clients streamline their business processes and improve operational efficiency. Our team is passionate about delivering exceptional service and support, and we are committed to helping our clients succeed in their goals.

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