WorkFusion Automation Specialist

6 days ago


Anywhere in IndiaMultiple Locations Selsoftinc Full time
Job Description:

We are seeking a skilled WorkFusion developer and support specialist to join our automation team. The ideal candidate will have a strong background in software development, with experience in implementing automation solutions using WorkFusion's suite of products.

Key Responsibilities:
  • Provide technical support and assistance to clients using WorkFusion software solutions.
  • Troubleshoot and resolve issues related to software installation, configuration, and usage.
  • Collaborate with cross-functional teams to escalate and resolve complex technical issues.
  • Analyze and diagnose software defects, documenting steps to reproduce and providing timely resolutions.
  • Assist in the implementation and deployment of WorkFusion solutions, ensuring smooth integration with client systems.
  • Conduct training sessions and workshops for clients to enhance their understanding and utilization of WorkFusion products.
  • Act as a liaison between clients and internal development teams, advocating for customer needs and requirements.
  • Stay updated on WorkFusion product releases, features, and enhancements, and communicate relevant information to clients.
  • Document support processes, best practices, and troubleshooting guides for internal and external use.
  • Continuously strive to improve customer satisfaction and service quality through proactive support measures.
Qualifications:
  • Bachelor's degree in computer science, engineering, or related field.
  • Proven experience of 2 to 6 years in providing technical support for enterprise software solutions, preferably WorkFusion with proficiency in Java, Workfusion 10X, Open Development Framework.
  • Strong troubleshooting and problem-solving skills, with the ability to analyze complex issues and provide effective solutions.
  • Hands-on experience with Workfusion's suite of products, including Workfusion Studio, Intelligent Automation Cloud, and Control Tower.
  • Familiarity with robotic process automation (RPA) concepts and methodologies.
  • Good Knowledge of surface automation using WF libraries, API consumption, Manual tasks, Datastores, Schedulers, Secret vault, Category.
  • Strong analytical and problem-solving skills, with the ability to design and implement complex automation solutions.
  • Certification in Workfusion products (e.g., Workfusion RPA Specialist, Workfusion MLE) is a plus.
  • Excellent communication and interpersonal skills, with the ability to interact professionally with clients and internal teams.


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