Service Delivery Specialist

2 days ago

Alwar, Rajasthan, India beBeeCustomer Full time ₹ 35,00,000 - ₹ 45,00,000
Key Responsibilities
  • Provide an exceptional customer experience through effective communication and issue resolution.

The primary goal is to ensure a positive journey for customers, handling calls, emails, and chats with a proactive approach. To achieve this, it is essential to possess excellent interpersonal skills, along with strong problem-solving abilities and attention to detail.

Requirements
  • Excellent customer service and interpersonal skills
  • Strong verbal and written communication skills
  • Proficiency in Microsoft Excel and ability to grasp logistics and order management concepts
  • Capacity to collect, analyze, and act on customer feedback
  • Fluency in English and Hindi is a pre-requisite for this role
Job Objectives
  • Ensure timely resolution of customer issues and improve overall satisfaction
  • Collaborate with the team to drive sales and customer experience goals
  • Assist with logistics and order management processes

By focusing on these key areas, you will play a vital role in driving business growth while delivering exceptional customer experiences.

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