Technical Support Specialist

3 weeks ago

Bengaluru, Karnataka, India The Nielsen Company Full time

Key Responsibilities:

  • Manage and maintain the TV rating production system to ensure smooth operation and maintenance.
  • Support production platforms by installing, configuring, and maintaining production systems on Windows/Linux servers.
  • Monitor server performance, track and monitor related services, and ensure correct generation of audio signatures for TV signals.
  • Control updates, security packages, and manage daily, weekly, and special production processes to ensure smooth operations.
  • Verify production processes, confirm correct assignment of audiences, and guarantee the integrity and backup of information.
  • Provide technical support and advice to users, install software for internal/external users, and manage system user registrations.
  • Investigate, notify, resolve incidents, manage severities, and prevent recurrence of failure events.
  • Document failures, research PolluxCS parameterization, configure system parameters, and generate/update inventories and documentation.
  • Ensure database quality, analyze audience behaviors, validate checklist steps, report status, and perform continuous quality validations.

About Nielsen:

By connecting clients to audiences, we fuel the media industry with the most accurate understanding of what people listen to and watch. We measure across all channels and platforms, from podcasts to streaming TV to social media. When companies and advertisers are truly connected to their audiences, they can see the most important opportunities and accelerate growth.

Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas, and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and act. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You'll enjoy working with smart, fun, curious colleagues who are passionate about their work.

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