Project Coordinator

3 weeks ago

Noida, Uttar Pradesh, India Zones Full time

Job Description:

At Zones, we're looking for a highly motivated and organized Project Coordinator to join our team. As a Project Coordinator, you will play a key role in delivering exceptional customer service to our top-tier clients, ensuring high customer satisfaction and meeting customer SLA expectations for projects.

Key Responsibilities:

  • Coordinate with multiple internal teams via various tools, including CRM, FTM, CIM, AX, Kinaxis, and ServiceNow.
  • Understand order processing with attention to detail, including quality checking, releasing, and monitoring shipment status.
  • Work in a team environment and develop a firm understanding of the principles and best practices of inventory management.
  • Manage project tools, including enterprise tools such as Client dashboards, Smartsheets, and MS Excel.
  • Drive all deployment requirements through demand planning tools, including order processing, schedule changes, order changes, and internal changes.
  • Project management experience is a plus.

What You'll Bring to the Team:

  • Process sales orders in CRM according to deployment schedules.
  • Ability to process orders manually, bulk upload large orders, or receive orders electronically from clients.
  • Update sales orders with FTM information from enterprise for client-owned assets.
  • Update enterprise FTM, review customer requests, and update customer work orders.
  • Monitor CIMS where applicable for managing customer COP inventory.
  • Communicate with internal stakeholders and team leads daily about order and shipment status.
  • Work on meeting strict deadlines based on project deliverables and customer SLAs with a focus on work quality.
  • Develop a firm understanding and best practices of inventory management.
  • Complete Material Requirements Sheets (MRS) for when a fixed schedule is not available.
  • Submit MRS to Supply Chain (when PM is not assigned).
  • Responsible for order processing, including quality checking, customer information, and shipping information.
  • Responsible for order changes when original SKU is moved to Client-Owned SKU.
  • Coordinate with TSC on order releases to meet client SLAs.
  • Provide end-of-day reporting where necessary by project, including tracking information.
  • Work on different reporting tools, such as customer dashboards, Smartsheets, and MS Excel.
  • Order processing and ability to follow/develop a documented SOP for specific clients.
  • Ensure all system (SKU/CUST) info is present.
  • Create Product SKUs.
  • Trade Agreement updates.
  • Kit management.
  • Monitor SKUs for expiring and EOL notifications from Supply Chain and request Sales to provide replacement quotes.
  • Status communication to Project Managers and Customers.
  • Issue resolution coordination, order changes, returns.
  • ServiceNow case management.

Zones Offers a Comprehensive Benefits Package:

While we're committed to providing top-tier solutions, we're just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring to our business. Our employees enjoy a variety of comprehensive benefits, including medical insurance coverage, group term life, and personal accident cover to handle the uncertainties of life. We also offer a flexible leave policy to balance work and life.

At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you.

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