Senior Executive
2 weeks ago
Job Description
As a Senior Executive, you will play a key role in designing and developing the reporting architecture per given instructions.
Essential duties and responsibilities include:
Key Responsibilities
- Advance proficiency in MS Excel and Power BI is required
- Develop and design user interface forms in MS Excel, troubleshooting issues around it
- Prepare metric reports, consolidation dashboards, complex problem solving, critical thinking, and decision making
- Consolidate and integrate data from multiple sources into a single reporting environment
- Communicate with management and operations teams to ensure compliance with company standards
- Collaborate with Fulfillment Operations Department Management on identifying opportunities to further optimize our workforce
Requirements
2+ years of experience in MIS field, preferably in contact centers with at least 50 employees
Demonstrated strong analytical skills, ability to work alone or with teams with minimum supervision, and effective communication skills
Skills Requirements
- Ability to prioritize workload, meet deadlines, and perform multiple tasks with attention to detail
- Solid critical thinking, problem-solving, and interpersonal skills
- Ability to give and receive feedback with peers and business partners
- Ability to adapt to workload and multitask with attention to detail in a dynamic environment
- Excellent verbal, written, and comprehension skills
- Ability to scrub, dissect, and shape data, create customized reports
Preferred Qualifications
Strong Excel skills and experience in MS Excel and Power BI
Ability to work under time pressure and on multiple tasks simultaneously
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