Cargo Operations Manager
1 day ago
About the Role
We are seeking a highly skilled Cargo Operations Manager to join our team in Mumbai, India.
This is a fantastic opportunity for an experienced professional to take on a challenging role that will utilize their expertise in customer service and operations management. The successful candidate will be responsible for ensuring the smooth operation of cargo through acceptance and management of bookings.
Key Responsibilities
- Provide exceptional customer service to clients while working closely with stakeholders to meet and exceed set targets.
- Ensure compliance with safety and security regulations and procedures at all times.
- Maintain effective communication between QR departments, customers, and third parties to ensure timely shipments and correct priority.
- Identify areas for improvement and implement strategies to enhance cargo sales and operational performance.
- Create awareness of QR Cargo Products and services among existing and potential customers, as well as internal stakeholders.
- Coordinate service recovery measures and implement corrective actions as required.
- Record updates on backlog/critical situations to prevent customer complaints.
- Facilitate coordination between IATA/CASS and cargo offices within the station/region to ensure efficient billing and settlement processes.
- Liaise between sales team members and revenue management to allocate reservations effectively.
- Accept bookings for cargo sales and feed them into the cargo IT system according to airline instructions.
What You'll Need
To be successful in this role, you will require:
- A high school qualification with at least 2 years of relevant experience.
- A good command of the English language.
- Excellent customer service and interpersonal skills.
- Knowledge of the Cargo Reservation and tracking system.
- Familiarity with overall Cargo Operations and setup.
Estimated Salary Range: ₹600,000 - ₹900,000 per annum
Benefits
As a Cargo Operations Manager at Qatar Airways, you will enjoy a competitive salary, benefits package, and opportunities for career growth and development.
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