Senior Cargo Operations Coordinator- Mumbai, India
2 weeks ago
Responsibilities
1. Ensure full compliance at all times with safety and security regulations and procedures as per host state and company requirements.
2. Maintain a close coordination between QR departments, customers, and third parties to ensure shipments are transferred and delivered on time.
3. Identify needs and improve cargo sales and operational performance for the local station.
4. Create awareness of QR Cargo Products and services among existing and potential customers and internal stakeholders.
5. Coordinate service recovery measures and implement corrective actions, ensuring appropriate communication to relevant stakeholders.
6. Record updates on backlog/critical situations to avoid complaints from customers.
7. Coordinate between QAS, QR, and outstations on a shipment requiring special handling/attention to ensure smooth movement of cargo.
8. Attend to all customer inquiries with regard to cargo shipments.
9. Assist in facilitating coordination between IATA/CASS and cargo offices within the station/region to ensure efficiency in billing and settlement processes.
10. Liaise between sales team members and revenue management to ensure each reservation is properly allocated per flight.
Be a part of an extraordinary story
As a Senior Cargo Customer Service Agent, you will have the chance to be part of an international community, build your skills, and experience infinite opportunities to grow and work on the biggest challenges. You will have the chance to be a part of our future and build the life you want.
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