Senior Manager
6 days ago
Main Responsibilities:
- Execute vessel and port terminal operations for all areas under QSC scope.
- Define processes for load and discharge activities and cost reporting.
- Ensure the team follows defined SLA and KPIs set by management/areas.
Key Responsibilities:
- Oversee the Cargo Operations team, executing the Ops strategy across all areas to ensure strategic initiatives and daily tasks are completed within SLA/KPI/targets defined by areas/regions.
- Responsible for executing port terminal operations within agreed timelines and continuously improving processes.
- Coordinate with terminals and ports/partners for respective service vessels.
- Coordinate with respective area offices.
- Optimize vessel operations, guiding the ops team to maximize vessel lifting.
- Monitor smooth operations of main line vessels.
- Drive cost savings and implement verifiable measures to monitor savings.
- Review team work knowledge and take necessary steps to improve.
- Ensure vessel, port, and cargo operations comply with local rules/regulations and safety/security procedures.
- Trace shipments to ensure all containers are loaded as booked.
- Check information at the terminal and Hapag-Lloyd systems against actual documentation for hazardous cargo indications.
- Provide forecasts to terminals and vessel planners on cargo set to sail.
- Prepare, coordinate, and supervise transshipment activities.
- Ensure timely vessel loading and unloading.
- Act as the initial point of contact for claims, notifying the proper parties of damaged equipment/cargo and arranging surveys.
- Prepare hazardous manifests and collect hazardous dock receipts.
- Provide Terminal Departure Reports to vessel planners after vessel sailing.
- Maintain vessel arrival and departure information as required.
- Validate invoices for storage, reefer monitoring, and terminal costs.
- Reconcile cargo booked for vessels at cut-off dates to avoid imbalances at the terminal.
- Arrange and provide cost estimates for special shipments.
- Solve terminal booking problems, update systems, and assist customers/drivers with issues.
- Review processes for standardization, automation, and migration to GSC. Review reports for standardization and redundancy.
- Ensure timely cost reporting with high accuracy.
- Steer cost-saving measures/initiatives for all reporting areas. Ensure no customer complaints from Cargo Ops.
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