Operations Specialist

6 days ago


Hyderabad, Telangana, India Genpact Full time

Genpact, a global professional services firm, invites applications for the role of Operations Specialist - Content Review. With over 125,000 people across 30+ countries, we serve leading enterprises with our deep business and industry knowledge.

We are looking for an individual with a strong work ethic, able to work independently and within a team-oriented environment. The ideal candidate is self-starting, intellectually curious, and comfortable operating in a fast-paced dynamic environment.

Key Responsibilities:

  • Maintain quality standards by resolving content issues
  • Review content and provide resolutions based on prescribed guidelines
  • Recognize trends and patterns, and raise issues timely
  • Provide insights to improve user support
  • Maintain a thorough understanding of processes and policies
  • Deliver excellent customer service to our customers

Requirements:

  • Any Graduate (Postgraduate an added advantage)
  • Freshers are eligible
  • Fluent in Read/Write English & Urdu Language

PREFERRED QUALIFICATIONS:

  • Effective probing skills and analyzing/understanding skills
  • Problem-solving skills with a customer-centric approach
  • Able to work on a flexible schedule, including weekend shifts

Salary: We estimate an annual salary range of $40,000-$60,000 depending on qualifications and experience. This estimate is based on market rates for similar positions in the US and is subject to change.


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