Operations Specialist
6 days ago
Genpact, a global professional services firm, invites applications for the role of Operations Specialist - Content Review. With over 125,000 people across 30+ countries, we serve leading enterprises with our deep business and industry knowledge.
We are looking for an individual with a strong work ethic, able to work independently and within a team-oriented environment. The ideal candidate is self-starting, intellectually curious, and comfortable operating in a fast-paced dynamic environment.
Key Responsibilities:
- Maintain quality standards by resolving content issues
- Review content and provide resolutions based on prescribed guidelines
- Recognize trends and patterns, and raise issues timely
- Provide insights to improve user support
- Maintain a thorough understanding of processes and policies
- Deliver excellent customer service to our customers
Requirements:
- Any Graduate (Postgraduate an added advantage)
- Freshers are eligible
- Fluent in Read/Write English & Urdu Language
PREFERRED QUALIFICATIONS:
- Effective probing skills and analyzing/understanding skills
- Problem-solving skills with a customer-centric approach
- Able to work on a flexible schedule, including weekend shifts
Salary: We estimate an annual salary range of $40,000-$60,000 depending on qualifications and experience. This estimate is based on market rates for similar positions in the US and is subject to change.
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