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Senior UX Research Professional
2 weeks ago
Our organization is seeking a highly motivated User Experience (UX) Researcher to lead user research initiatives and understand customer needs, behaviors, and pain points.
- Design and execute research studies including usability tests, surveys, field studies, diary studies, and in-depth interviews to gather valuable insights.
- Translate research findings into actionable personas, journey maps, and experience frameworks that inform product design decisions.
- Collaborate with cross-functional teams including UX/UI designers, product managers, and engineering teams to embed user insights into product roadmaps.
Key Responsibilities:
- Evaluate digital journeys (onboarding, loan applications, payments, customer support flows) and recommend usability and conversion improvements.
- Apply mixed-methods research (qualitative + quantitative) and partner with analytics teams to validate findings.
Requirements:
- Bachelor's/Master's degree in Human-Computer Interaction, Cognitive Psychology, Design, Behavioral Science, or related field.
- 3–5 years of experience as a UX Researcher or in a similar role within digital-first or product-driven organizations.
- Strong expertise in usability testing, contextual inquiry, interviews, surveys, heuristic evaluations, and A/B testing.
Preferred Skills:
- Prior experience in BFSI, fintech, or large-scale B2C products.
- Familiarity with UX design tools for collaboration.
Eligibility Criteria: 3 to 5 yrs experienced Candidates can apply. Our team will contact you directly.
