Global Human Resources Specialist

3 days ago


Mumbai, Maharashtra, India beBeeOperations Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title:

Human Resources Operations Manager

Job Description:

The HR Operations Manager serves as a central point of contact for associates, providing frontline support and troubleshooting complex inquiries. This role entails delivering next-level escalation support to HR Associates, leveraging subject matter expertise to resolve issues.

Additionally, the HR Operations Manager oversees the maintenance of HR Service Team knowledge content, develops related team training, and ensures quality service delivery for HR policies and processes.

In certain cases, the HR Operations Manager reviews and signs off on the accuracy and completeness of HR Associate processing work, ensuring adherence to legislative requirements and transactional processes.

Key Responsibilities:
  • Managed complex HR transactions and data processes, including resolving associate inquiries, processing mass data changes, conducting audits and cleanups, monitoring workflows, and ensuring data accuracy in HR systems.
  • Delivered comprehensive HR administrative support by managing general inquiries, escalating complex cases, maintaining document compliance, supporting HR audits, coordinating new hire inductions, preparing orientation materials, and providing note-taking assistance for associate relations meetings.
  • Oversaw end-to-end employee offboarding and HR administrative processes, including managing leaver procedures, resolving complex recruitment queries, maintaining contract templates, auditing background check documentation and personnel files, and ensuring compliance with local storage requirements.
  • Provided ad-hoc support across various HR functions, including assisting HR Business Partners with annual appraisals and compensation processes, addressing payroll and benefits escalations, and contributing to other HR projects as needed.
Requirements:

This position requires a Bachelor's Degree in HR or related disciplines and a minimum of 7 years of experience in team management and HR operations, preferably in sizable organizations.

Candidates should possess knowledge of all-round HR functions & local labour laws and proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook). Additionally, regulatory awareness and confidentiality are essential.

Experience in insurance/financial industry is beneficial, and excellent research, sourcing, and stakeholder management skills are required.

Benefits:

We offer a competitive salary and benefits package, including medical insurance covering spouse and dependent(s), life insurance, critical illness insurance, annual medical checkup, vision care program, flexible benefits, birthday Leave, education allowance, and voluntary contributions for MPF Scheme.



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