Senior Operations Coordinator

1 week ago


Rajahmundry, Andhra Pradesh, India beBeeQualityAnalyst Full time ₹ 8,00,000 - ₹ 10,70,000
Job Description:

As a key member of our team, you will be responsible for leading daily operations and ensuring seamless communication among team members.

  • Conduct regular team huddles to discuss ongoing projects and initiatives.
  • Provide coaching and feedback to team members to enhance their performance and skills.
  • Oversee compliance training and phishing exercises to ensure team readiness.
  • Monitor and analyze reports from B2B Service Cloud and DOMO to inform business decisions.
  • Manage customer cases efficiently, providing timely resolutions and documentation.
  • Maintain staff scheduling and contribute to low attrition rates.
Responsibilities:
  • Identify and address customer issue trends, volume spikes, and case inventory.
  • Develop and provide actionable reporting and analysis results to senior leaders for quality evaluations.
  • Stay up-to-date on program/services topics to deliver exceptional support, including refresher training and new product/enhancement trainings.
  • Expand and maintain in-depth knowledge of all products and services.
  • Protect sensitive customer and internal information with utmost confidentiality.
Key Skills:
  • Proficiency in Microsoft Office applications.
  • Strong attention to detail and organizational abilities.
  • Professional demeanor and respect for colleagues and customers.
  • Excellent collaboration and interpersonal skills.
  • Ability to multitask and lead in fast-paced environments.


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