Managerial Position

20 hours ago


Mohali, Punjab, India beBeeLeadership Full time ₹ 40,00,000 - ₹ 45,00,000

Job Opportunity:

We are looking for a highly skilled and experienced Team Manager to join our organization.

  • Key Responsibilities:

    • To optimize team performance by allocating resources effectively and minimizing wastage through efficient rostering strategies.
    • Monitor and analyze Key Performance Indicators (KPIs) and Customer Satisfaction Analysis (CSAT) to identify areas of improvement.
    • Manage team performance to meet target outcomes within Service Level Agreement (SLA) guidelines.
    • To ensure timely task completion by setting deadlines and tracking progress.
    • Develop strategies to reduce attrition rates through effective team management practices.
  • Qualifications:

    • A bachelor's degree is mandatory.
    • A minimum of three years of experience in Business Process Outsourcing/Call Centre, with at least one and a half years as a Team Leader focusing on customer service.

Required Skills:

  • Strong understanding of KPIs such as Average Handling Time (AHT), SLA, Attrition, Shrinkage, and CSAT.
  • Excellent leadership skills with the ability to manage teams effectively.


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