Senior Regional Operations Manager

1 week ago

Ahmedabad, Gujarat, India Rentokil Initial Full time

About Rentokil PCI

Rentokil PCI is the leading pest control service provider in India, offering unparalleled customer satisfaction and setting new standards for service delivery. As a joint venture between Pest Control India and Rentokil, the world's leading pest control brand, Rentokil PCI aims to achieve exceptional results through collaboration and innovation.

For more details: https://www.rentokil-pestcontrolindia.com

About the Role:

The Senior Regional Operations Manager will play a crucial role in driving sales, operations, and profitability across assigned divisions, comprising branches and base offices. This position requires close collaboration with internal teams and external stakeholders to achieve organizational objectives.

Key Responsibilities:

  • Sales, Operations & CRM:
    • Implementing organizational goals within the division.
    • Planning and achieving segment-wise revenue targets as per the annual operating plan, ensuring revenue targets are met.
    • Guiding branches to achieve profitable business and expanding RPCI services in the region.
    • Ensuring financial goals are met, including credit policy, expenses, and profitability.
    • Reviewing branches periodically for performance against the annual plan and initiating course corrections.
    • Maintaining smooth branch operations in accordance with SOPs.
    • Conducting quarterly/monthly reviews, analysis, and reporting of business performance to the Regional Head.
    • Monitoring competitor activities and gathering market intelligence for planning sales strategies.
    • Engaging with Marketing, OPEX, and Procurement to align with company objectives.
    • Participating in customer meets conducted by branches and monitoring promotional activities.
    • Identifying and visiting key customers to ensure their needs are met, maintaining customer contact management and relations.
    • Ensuring compliance with all company policies by branches, conducting periodical visits to identify and resolve issues.
    • Attending customer complaints when necessary, monitoring costing for major jobs, and ensuring quality services are maintained in the region.
    • Accountable for customer satisfaction and retention.
    • Ensuring all branches deliver services on time, with minimum backlog, and on-time renewal.
    • Ensuring SCP devices are active at all times and used for all service delivery.
    • Regularly monitoring operations KPIs with Branch Managers and Operations teams to achieve organizational operations KPIs.

Overall Administration:

  • Ensuring compliance with policies, including HR, Training, SHE, PN, and ATEX, within the division.
  • Conducting performance appraisals of branch managers every six months, ensuring transparency among subordinates.
  • Communicating company policies and relevant matters clearly and on time to branches.
  • Coodinating with HR department to handle IR and HR-related issues at the Divisional level, maintaining cordial employee relations.
  • Ensuring all supporting documents related to appointments are sent by branches.
  • Ensuring compliance with statutory requirements and company policies by all branches.
  • Creating a harmonious working atmosphere, ensuring equal opportunities for work, incentives, and performance.
  • Grooming branch managers for higher responsibilities, mentoring them to carry out tasks effectively.
  • Handling subordinate grievances.
  • Implementing SHE-related policies to ensure safety of employees and customers during services.
  • Monitoring employee training and evaluations as per job requirements.
  • Recruiting qualified employees and creating a talent pool to meet branch needs.
  • To address branch issues to CO/Regional Head and keep branch managers updated in a timely manner.
  • Developing growth plans for top performers in branches.

Key Result Areas:

  • Divisional KPIs.
  • Faster Response – 2/24: 98/100, Root cause analysis, and CVC.
  • P&L – Base/Branch Targets and Service Productivity.
  • Achieving Gross Sales, Jobbing, and Product Sales targets.
  • Achieving Total Sales Revenue.
  • Customer Retention.
  • Customer Voice Counts.
  • Your Voice counts progress.
  • Sales & Service/contract colleagues' retention.
  • Managing DSO/Collections.
  • SOS: Minimum 95%.
  • Productivity as per AOP targets.
  • SCP Usage - Minimum 95% & Active Devices 100%.

Competencies (Skills essential to the role):

  • Deliver Results: Need to deliver what's required.
  • Act Commercially: Uses business thinking.
  • Manage Self: Manage own emotions.
  • Coach and Develop: Coach and Develop by giving practical support.
  • Work with Others: Work with Others being a team player.
  • Display Leadership: Display leadership through communicating expectations & direction.

Role Type / Key Working Relationships:

  • Leadership Role.
  • This role will work closely with Senior Leadership Team and Branch team to meet the objectives of the organization.

What can you expect from RPCI?

  • Our values lie at the core of our mission and vision. We believe that it's our people who make our company what it is. We believe in:
  • Safety.
  • Integrity.
  • Innovation.
  • Learning & Development.
  • Open & Transparent.
  • Performance Orientation.

DEI statement:

At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

Requirements:

Educational Qualification / Other Requirement:

  • Bachelor's Degree (or its equivalent) in a related area. A Master's Degree in Marketing will be an added advantage.
  • The candidate should have at least 6-8 years or more of managerial experience.
  • He should have experience in handling large teams of sales and other functions and a proven track record of performance.
  • The candidate should be willing to travel extensively; ideally a person from a service industry background would fit the requirement.

Benefits:

Are you interested? Here's what you can expect when you join us.

Attractive Base Salary:

We offer a highly competitive salary range of approximately $80,000-$110,000 per annum, depending on your location and experience.

Annual Performance-Based Bonus:

You'll have the opportunity to earn a bonus based on your individual and team performance.

Group Mediclaim Insurance Policy:

We provide comprehensive health insurance coverage for you and your family.

Travel Reimbursement:

We reimburse your travel expenses for official trips.

Equal Opportunities:

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity, which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths, and provides opportunities for all colleagues to achieve their full potential.

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