Senior Operations Manager

1 day ago


Ahmedabad, Gujarat, India TLC DigiTech Pvt. Ltd. Full time

About Us

TLC DigiTech Pvt. Ltd. is a forward-thinking organization that specializes in providing comprehensive digital, tech, and services solutions to its clients. With over two decades of experience, the company has established a pan-India presence and regional foothold in the Middle East and Africa. Our corporate office is situated in New Delhi, where we have a team strength of 500-plus individuals who embody a culture of innovation and excellence.

Our portfolio includes TLC-managed websites such as www.clubmarriott.in, www.diningprivilege.com, www.gourmetclub.co.ke, and TLC Apps like Club Marriott South Asia, Gourmet Club Kenya, DLITE PLUS available on the App Store and Google Play Store. To learn more about us, please visit www.tlcgroup.com and www.hotelmemberships.com.

Key Responsibilities:

  • We seek an experienced leader to manage multiple membership operations, each led by a team of 10 to 15 professionals including an outbound call center, multi-channel help desk, hotel sales, customer engagement, retention, and fulfillment.
  • The ideal candidate will possess strong leadership skills to manage large teams, clients, outbound, inbound sales, reporting, and backend operations.
  • A minimum of 8 years of experience in the call center industry with expertise in outbound sales and team handling is essential.
  • Strong communication and presentation skills in English are required, along with the ability to interact with clients at senior levels to present program performance.
  • The selected candidate should be confident, presentable, and able to plan new strategies.

Job Requirements:

  • Candidate must have a strong analytical mindset and excellent problem-solving skills.
  • Familiarity with budgeting, monitoring expenses, and planning direct sales activities is necessary.
  • Prior experience in working with hotels and travel trade is an added advantage.

Expected Salary: ₹1,200,000 - ₹1,800,000 per annum (approximate), based on relevant experience and qualifications.



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