Senior Technical Application Specialist

21 hours ago

Bharatpur, Rajasthan, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title: Technical Support Engineer

About the Role:

We are seeking a highly skilled Technical Support Engineer to join our team. The ideal candidate will possess excellent technical skills, strong analytical and problem-solving abilities, and excellent communication skills.

In this role, you will provide technical assistance to customers and internal teams by troubleshooting, resolving, and documenting issues related to software solutions.

This is an exciting opportunity for early-career engineers who are passionate about customer success, problem-solving, and working on secure software platforms.

Key Responsibilities:
  • Respond to support tickets and technical inquiries from customers via email, chat, and ticketing systems.
  • Troubleshoot and resolve issues related to Java and Python-based applications.
  • Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions.
  • Reproduce customer-reported issues in internal environments and work with engineering teams for resolution.
  • Write and maintain support documentation, knowledge base articles, and diagnostic tools.
  • Escalate complex technical issues to senior support engineers or development teams as needed.
Required Skills and Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2-3 years of experience in a technical support or engineering role.
  • Proficient in Java and Python for debugging and scripting tasks.
  • Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores.
  • Familiarity with tools such as keytool, openssl, or similar.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.
Benefits:

We offer a dynamic work environment and support our team members' career growth. This is an excellent opportunity to develop your technical skills, work with a talented team, and contribute to the success of our organization.

Preferred Qualifications:
  • Experience working with REST APIs, and tools like Postman.
  • Exposure to Linux/Unix environments and command-line tools.
  • Understanding of secure coding practices and security-first design.
  • Experience with ticketing systems like Service Now, Jira.

Searchable Title: Technical Support Engineer

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