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Senior Collections Specialist
1 month ago
We are seeking an experienced Collections Specialist to join our team at Genpact. As a key member of our collections team, you will be responsible for recovering outstanding balances and resolving disputes in a timely and professional manner.
About the Role:
- Develop and implement effective collection strategies to optimize recovery rates.
- Analyze and prioritize customer accounts based on their creditworthiness and payment history.
- Prepare and dispatch statements of accounts, collections notices, and dunning letters to customers via email.
- Communicate with customers to resolve payment issues and negotiate settlement agreements.
- Escalate accounts within the customer's organization and internally as per collection strategy.
- Take necessary actions, including legal steps, to expedite resolution.
- Gather information and prepare documents for settlement cases.
- Approve installment and settlement plans within the scope of authority.
- Track and follow up on customer payment promises related to settlements.
- Escalate accounts and take necessary actions for resolution, including legal steps.
- Prepare documentation/reports for governance meetings with Key Accounts Managers.
- Manage bad debt write-offs, including forecasting, approval, and reconciliation.
- Initiate refund requests for credit balances upon customer request.
- Create refund reports, reconciling requests with payments received.
- Review daily unidentified remittances report and assist with payment clearing.
- Perform customer accounts reconciliation.
- Respond to inquiries from customers or internal stakeholders regarding account reconciliations.
- Engage resolution owners for timely dispute resolution.
- Research and resolve disputes, including collaboration with internal and external stakeholders.
- Provide support for escalated dispute cases and inform customers of resolution outcomes.
- Manage customer deductions by obtaining backup documentation, reviewing documents, and assessing eligibility/validity.
To succeed in this role, you will need:
- A Bachelor's degree in finance, accounting, or a related field.
- Rich experience in collections, dispute resolution, and cash application.
- Strong analytical and problem-solving skills.
- Excellent communication and negotiation abilities.
- Previous experience in governance meetings and managing relationships with Key Accounts Managers.
The following qualifications would be beneficial for this role:
- Detail-oriented with a focus on accuracy and continuous improvement.
- Familiarity with industry regulations related to collections and dispute resolution.
- In-depth knowledge of collections strategies, best practices, and their integration within SAP systems.
- Hands-on experience in navigating complex collections and dispute scenarios.
