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Operations Management Professional
2 weeks ago
We are a leading provider of comprehensive cash logistics and management solutions to financial and non-financial institutions.
- Oversight of day-to-day branch operations
- Management of staff resources
- Customer satisfaction and service delivery
This role requires strong leadership, organizational, and communication skills. The ideal candidate will have experience in branch management and be able to implement business strategies to drive growth and profitability.
BenefitsThis role offers a competitive salary and benefits package, as well as opportunities for career growth and development.
ResponsibilitiesThe Assistant Branch Manager will be accountable for coordinating with headquarters on key initiatives and reporting on branch performance. This includes:
- Day-to-day operations in the location
- Resource management of hub for driver, gunmen & custodian
- Route planning, duty assigning and audit planning
- Implementing tasks assigned by managers in line with client requirements
- Ensuring timely withdrawal/collection and loading/depositing on the same day as intended
- Planning, administering, monitoring & performing operations in line with agreed SLA
- Carrying out surprise audits to ensure adherence of laid down processes by the team
- Assisting ATM Executive to collect, collate, record & report day-to-day operations in prescribed layouts to managers, corporate & clients
- Maintaining hassle-free operations by administering requirements available at operation time
- Roster preparation of crew as per route dispatch time
- Maintaining hardcopy of Takeover & Handover of ATMs
- Adhering all-risk mitigation procedures to avoid cash loss during operations
- Timely dispatching of route from Branch/Vault Office
- Following up with Vault officer/Bank Officials on issuance of cash to custodian for ATMs Replenishment
- Briefing team on assigned tasks, SOPs of operations