Sought-after Senior Insurance Operations Lead

1 week ago

Pune Chennai Hyderabad Secunderabad Telangana, India beBeeTravelInsurance Full time US$ 9,00,000 - US$ 12,00,000
Senior Insurance Operations Manager

You could be the right candidate if you have a passion for delivering exceptional customer experiences in Travel Insurance operations and claims management. This role is ideal for someone with 5-6 years of experience in Travel Insurance operations and claims management, with at least 2-3 years of experience in a lead or equivalent role.

  • Expert knowledge of Travel Insurance product features, processes, regulatory and compliance requirements, and implementation and management of comprehensive Travel insurance operations & claims management processes.
  • Awareness of International Travel Insurance Medical Claims, terms, and systems.
  • Understanding of the International Travel Insurance TPA ecosystem and experience of managing TPA models.
  • Startup experience or setting up a team from scratch (Preferred but not mandatory).
  • Informed decision-making, swift problem-solving, good judgment, and analytical skills.
  • Excellent verbal and written communication skills and strong negotiation skills.
  • Resilience to manage yourself, your teams, and your peers when faced with ambiguity or failure.
What We Are Looking For

This could be the perfect gig for someone who is passionate about consumer behavior and culture, enjoys spending time with customers to understand what they want, has an attentive ear to listen to new ideas, and thrives in environments that celebrate co-creation and collaboration.

  • Join hands with colleagues to solve for the customer.
  • Work in a culture where everyone can see what others are doing.
  • Take help from others when stuck and encourage others when there are setbacks.
  • Take full responsibility for your team's contribution output while thinking wing-to-wing across the organization.
  • Strong clinical knowledge and clinical decision-making skills.
  • Built best-in-class processes from scratch.
  • Pasionate about leveraging digital tools to transform customer experience.

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