IT Support Technician

1 week ago

Kota, Rajasthan, India beBeeSupport Full time ₹ 8,00,000 - ₹ 11,00,000

Job Title: Technical Support Specialist

About the Role:

The System Analyst/IT Support will provide technical assistance to end-users, addressing hardware, software, and networking issues while maintaining excellent working relationships with users and peers.

Key Responsibilities:

  • Minimum 6 months-2 years of technical support experience.
  • Excellent verbal and written communication skills as well as interpersonal skills.
  • Clear communication of issues and problem resolutions.
  • L1 Desktop Support up to end-user level including hardware, software, and networking problems.
  • Basic knowledge of concepts of networking, TCP/IP, and LAN troubleshooting.
  • Basic knowledge of MS Office is preferable.
  • Basic understanding of Active Directory, DNS, DHCP.
  • Basic Azure knowledge.
  • Knowledge of Windows 10 and 11.
  • Basic knowledge of Windows Server OS 2016.
  • Knowledge in Antivirus, VPN, endpoint security applications, desktop applications.
  • Able to follow documented issue resolution procedures.
  • Any certifications like AZURE MCP/CCNA, ITIL would be an added advantage.
  • Flexible and willing to work outside core business hours as required.
  • Able to resolve issues proactively and independently, yet also function well within a team.
  • Willingness to work in day/night shifts.
  • Work days: Monday to Saturday.
  • Ticketing tool experience will be plus.

Requirements:

  • Must be a graduate without any arrears.
  • At least 6 months of experience in IT Support.
  • Must be able to support on holidays.

Essential Skills:

  • Technical support experience.
  • Communication skills.
  • Problem-solving skills.
  • Knowledge of desktop and networking issues.

Benefits:

The ideal candidate will have a strong ability to work under pressure and deliver high-quality results in a fast-paced environment. We offer a competitive salary package and opportunities for career growth and development.

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