Maintenance Operations Director

3 days ago


Delhi, Delhi, India SPERTON - Where Great People Meet Full time
Job Title: Technical Operations Manager

About Us:

At SPERTON, we're looking for a skilled Technical Operations Manager to oversee the technical aspects of our Maintenance Department.

Key Responsibilities:

• Oversee the technical functions of the Maintenance Department.

• Support branch operations and drive operational excellence.

• Responsible for the overall technical aspects of the Maintenance Department.

• Assist in yearly technical target setting for all branches.

• Ensure maintenance schedules, safety, and quality audits are 100% completed.

• Troubleshoot breakdown calls and reduce callback ratios.

• Optimize manpower utilization and achieve higher utilization rates.

• Provide support to branches in identifying repair modules.

• Coordinate with other departments to deliver required materials and tasks on time.

• Discuss technical issues with the repair team and advise management on actions to take.

• Maintain stock levels at required levels (HO/Branches).

• Coordinate with various departments to solve technical issues.

• Identify root cause analysis and corrective action plans.

• Conduct technical review meetings with technicians/supervisors.

• Identify training needs of the team and organize training programs.

• Ensure adherence to Maintenance Department/HR/company policies.

• Monitor client satisfaction and respond to customer issues.

• Conduct branch audit visits.

• Ensure software/database updates are completed on time.

Qualifications:

• Diploma/Bachelor's degree in Engineering or related field.

• Minimum 10 years' experience in technical or maintenance management.

• Strong technical knowledge of equipment maintenance and troubleshooting.

• Excellent leadership, communication, and problem-solving skills
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