JD Edwards EnterpriseOne Sales
1 week ago
As a specialist in JD Edwards EnterpriseOne Sales & Distribution, you will be responsible for providing technical and functional support to clients. This includes:
Key Responsibilities:- Application testing for all system changes and projects.
- Knowledge transfer and other related activities.
- Second-level support for the resolution of service requests and system defects.
- Review and approval of root cause analysis, workarounds, and support documentation.
Additionally, you will provide guidance and expertise to support analysts in resolving complex issues, interact with business users throughout the lifecycle of the support call, and own support tickets pertaining to their respective modules until closure. The ideal candidate will have a strong understanding of the JDE EnterpriseOne Sales & Distribution module and techno-functional skills to support issues.
The role also requires the ability to understand highly customized manufacturing accounting processes and provide on-call support after business hours for high-severity issues. Experience working on JDE projects with onsite-offshore models for application development and support is desirable.
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