Operations Director

3 days ago

Bengaluru, Karnataka, India Empower Full time

About Empower

Empower is a growing insurance and financial services company that offers a wide range of products for individuals, families, and business owners. We are committed to improving the financial, physical, and mental well-being of our customers through good corporate governance and by providing health and dental insurance, benefit and savings plans, charitable giving, and workplace mental health resources.

Job Summary

We are seeking an experienced Operations Director to lead our back office team in meeting operational challenges and scheduled production activities. The successful candidate will be responsible for developing the workforce by conducting regular coaching and feedback sessions based on performance measures and aspirational objectives. They will also ensure effective planning and execution of operations, reducing waste levels and achieving milestones and requirements of the organization.

Key Responsibilities

  • Manage a team of 15 to 20 FTEs Associates/Team members
  • Interact with business partners and key stakeholders to meet operational challenges and scheduled production activities
  • Lead and coordinate the team to achieve short- and long-term goals, both at individual and team levels
  • Responsible for the development of the workforce by conducting regular coaching and feedback sessions based on performance measures and aspirational objectives
  • Ensure effective planning and execution of operations, reducing waste levels and achieving milestones and requirements of the organization
  • Timely escalation for any delay or issue
  • Provide various input for team MIS reports Initiate and participate in the quality improvement process (identifying opportunities for improvement, leading key initiatives for the department, and documenting procedures)
  • Initiate and monitor special projects as needed
  • Participating in North American leadership calls when needed
  • Create and update procedures and checklists
  • Demonstrate consistent leadership abilities, such as commitment, diligence, decisiveness, and flexibility, as well as being a true role model for team members

Requirements

  • 7-10 years' experience in Defined Contribution with 4+ years in Transaction Ops
  • Degree from recognized university
  • Excellent problem-solving, analytical, and verbal/written communication skills
  • Intermediate Excel and basic knowledge of MS Access
  • Flexible to work in US shifts

Compensation

The estimated annual salary for this position is $85,000-$115,000, depending on experience. We offer a competitive benefits package, including health and dental insurance, benefit and savings plans, charitable giving, and workplace mental health resources.

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