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1 day ago
Job Title: Career Opportunity in Customer Retention
Job Description:We are seeking a skilled professional to manage customer interactions, promote subscription purchases, and resolve outstanding overages for a prominent technology leader.
This is a 6-month contract position that requires proactivity, excellent communication skills, and analytical abilities. The ideal candidate will possess advanced knowledge of Microsoft Excel software, experience in customer service, and strong negotiation skills.
The selected individual will be responsible for contacting customers to resolve outstanding overages or encourage subscription purchases post-trial expiration, processing orders promptly after the customer reaches out, and maintaining detailed records of follow-ups and interactions.
Additionally, the candidate will generate reports on key metrics such as conversion rates from trials to purchases and accounts suspended due to non-response.
Required Skills and Qualifications:- Advanced knowledge of Microsoft Excel software
- Brief knowledge of Microsoft Word
- Analytical skills to track performance metrics and improve processes
- Organized and detail-oriented with the ability to meet deadlines
- Problem-solving ability
- Experience in customer service
- Strong communication and negotiation skills
- Proficiency with CRM systems
Our client is a leading technology company known for its progressive culture, creativity, and flexible work environment. They leverage cutting-edge technologies to stay ahead of the curve and value diversity in all aspects.
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