Service Operations Engineer

3 weeks ago


Chennai, Tamil Nadu, India Vertiv Full time
Job Summary

We are seeking a highly skilled Service Operations Engineer - Thermal to join our team at Vertiv. As a key member of our service operations team, you will be responsible for installing, commissioning, and maintaining Precision Air Conditioners (PACs) and Chillers at customer sites.

Key Responsibilities
  1. Perform preventive maintenance tasks according to scheduled maintenance plans to ensure optimal performance of HVAC systems.
  2. Respond promptly to breakdown calls and efficiently troubleshoot technical issues to minimize downtime for customers.
  3. Work closely with customers to understand their requirements and provide effective solutions to meet their HVAC needs.
  4. Diagnose and resolve problems encountered by customers during PAC and Chiller operation, ensuring smooth functionality.
  5. Maintain accurate records of service activities, including installation, maintenance, and repairs, using appropriate documentation systems.
  6. Provide technical support and guidance to customers on HVAC system operation, maintenance procedures, and best practices.
  7. Collaborate with internal teams, including sales and engineering, to address customer inquiries and resolve issues in a timely manner.
  8. Proactively identify opportunities for improvement in service delivery and recommend solutions to enhance customer satisfaction.
  9. Demonstrate professionalism and commitment to delivering high-quality service in all interactions with customers and colleagues.
  10. Uphold safety standards and protocols while performing onsite activities to ensure a safe working environment for all parties involved.
Qualifications

A Bachelor's degree or Diploma in Mechanical Engineering, HVAC Engineering, or a related field is required.



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