Customer Service Engineer

4 weeks ago


Chennai, Tamil Nadu, India Thermo Fisher Scientific Full time

Job Summary

We are seeking a skilled Customer Service Engineer to join our team at Thermo Fisher Scientific. As a key member of our customer support team, you will be responsible for ensuring the flawless performance of our instruments and providing exceptional customer service.

Key Responsibilities

  • Develop strong relationships with customers, projecting Thermo Fisher as a valued partner.
  • Work closely with the Sales Team, Supply Chain, and Finance to ensure customer satisfaction and resolve any issues.
  • Participate in the implementation of process improvement initiatives related to customer-centric service operations.
  • Maintain and update all necessary records related to the customers for whom you are the primary engineer.
  • Guide customers in planning and maintaining optimum spare stock.

Requirements

  • Bachelor of Engineering (BE) in Electronics/Instrumentation with a minimum of 75% marks in aggregate.
  • Proven experience (4-5 years) in handling XRF instruments.
  • Ability to plan and ensure on-time execution of PM, BD, and installations to meet customer requirements and business revenue targets.
  • Excellent communication skills in English, both verbal and written.
  • In-depth knowledge of XRF is necessary to manage and grow the business.

Working at Thermo Fisher Scientific

We are a global leader in serving science, and our mission is to enable our customers to make the world healthier, cleaner and safer. As a Customer Service Engineer, you will be part of a dynamic team that is passionate about delivering exceptional customer service and support.



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