
Reservation Operations Specialist
1 week ago
We are seeking an experienced Reservation Manager to join our dynamic team. As a key member, you will play a pivotal role in ensuring seamless reservations processes and exceptional guest experiences.
Key Responsibilities:- Manage daily reservations operations to guarantee alignment with brand standards and response times.
- Lead the reservations team in maintaining a collaborative and service-focused environment.
- Ensure up-to-date rate and availability information is accurately reflected across all booking channels.
- Verify accurate input and tracking of guest history and preferences.
- Oversee daily checks, reservations reports, and ensure real-time system updates.
- Represent Management in addressing guest complaints when necessary.
- Efficiently handle and resolve reservation-related issues in a professional and guest-centric manner.
- Promote loyalty programs and hotel offers to maximize guest retention and upselling opportunities.
- Identify potential business opportunities and communicate leads to the Sales team.
- Nurture strong relationships with corporate clients, travel agents, and third-party partners.
- Ensure comprehensive understanding and correct usage of all reservation systems and tools.
- Monitor performance metrics and provide regular reports to management.
Requirements:
- 5-7 years of experience in hospitality with international brands.
- Strong user knowledge of Microsoft Office Suite.
Candidates must possess excellent communication skills, be proactive, and have a customer-centric approach.
This role requires a deep understanding of the industry and the ability to work effectively within a team environment.
A competitive compensation package and opportunities for career growth await the successful candidate.
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