Reservation Operations Specialist

1 week ago


Mumbai, Maharashtra, India beBeeReservation Full time ₹ 8,00,000 - ₹ 15,00,000
Reservation Manager Role

We are seeking an experienced Reservation Manager to join our dynamic team. As a key member, you will play a pivotal role in ensuring seamless reservations processes and exceptional guest experiences.

Key Responsibilities:
  • Manage daily reservations operations to guarantee alignment with brand standards and response times.
  • Lead the reservations team in maintaining a collaborative and service-focused environment.
  • Ensure up-to-date rate and availability information is accurately reflected across all booking channels.
  • Verify accurate input and tracking of guest history and preferences.
  • Oversee daily checks, reservations reports, and ensure real-time system updates.
Guest Experience & Complaint Resolution:
  • Represent Management in addressing guest complaints when necessary.
  • Efficiently handle and resolve reservation-related issues in a professional and guest-centric manner.
  • Promote loyalty programs and hotel offers to maximize guest retention and upselling opportunities.
Commercial Focus:
  • Identify potential business opportunities and communicate leads to the Sales team.
  • Nurture strong relationships with corporate clients, travel agents, and third-party partners.
Systems & Procedures:
  • Ensure comprehensive understanding and correct usage of all reservation systems and tools.
  • Monitor performance metrics and provide regular reports to management.

Requirements:

  • 5-7 years of experience in hospitality with international brands.
  • Strong user knowledge of Microsoft Office Suite.

Candidates must possess excellent communication skills, be proactive, and have a customer-centric approach.

This role requires a deep understanding of the industry and the ability to work effectively within a team environment.

A competitive compensation package and opportunities for career growth await the successful candidate.



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