
Human Resources Strategic Partner
2 days ago
About this Role
We are looking for a strategic Human Resources Business Partner to drive people strategies, enhance employee experience, and build a culture of performance and engagement across our BPO teams.
Job OverviewThe ideal candidate will have hands-on experience in managing large-scale BPO operations and understands the dynamics of a fast-paced, high-volume employee environment. They will work closely with business leaders to align HR initiatives with business goals and drive end-to-end employee lifecycle management.
Main Responsibilities- Act as a strategic partner to business leaders in the BPO vertical, ensuring alignment between HR initiatives and business objectives.
- Drive employee lifecycle management, including onboarding, performance management, engagement, and retention.
- Manage high-volume workforce challenges such as attrition, absenteeism, shift adherence, and productivity.
- Handle employee relations, grievance redressal, and conflict resolution with fairness and empathy.
- Partner with business teams to identify skill gaps and drive capability-building initiatives.
- Work on HR analytics – track and analyze key HR metrics like attrition, engagement scores, and productivity trends.
- 3–8 years of HR experience, with at least 2 years as an HRBP in the BPO/Call Center industry.
- Proven experience in handling large employee bases (minimum 300–500 employees).
- Strong understanding of BPO workforce dynamics, including shift operations, high attrition, and engagement challenges.
- Excellent stakeholder management skills with the ability to influence leadership and frontline employees alike.
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