
Placing and Billing Team Lead
1 week ago
About Us
We are a global advisory and solutions company that helps clients around the world turn risk into a path for growth. Our roots date back to 1828, with over 45,000 employees serving more than 140 countries and markets.
We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets, and ideas the dynamic formula that drives business performance.
Together, we unlock potential.
Role Name: Manager Placing & Billing (UK)
Job Location : Thane
Shift Time : 11am to 8 pm
Work Mode : Hybrid
Our Placing and Billing team operates to deliver the best client outcomes by fully integrating and mobilizing our relationships with insurers and providing specialist expertise throughout the client experience. Our services include:
- Issuing Renewals
- Program Development and Marketing
- Proposing and Documentation
- Ongoing Client Service
- Billing
- Contribute to the creation of the short and long-term Business Unit strategy in collaboration with relevant stakeholders and execute agreed strategies
- Contribute to the development of their respective business unit's client service proposition and service delivery strategy
- Ensure operational activities are delivered per the agreed service level agreement
- Manage workflow, handle escalations, proactively engage resources to address issues and effectively delegate workload across the leadership team
- Deliver and contribute assigned operational programs, projects, and/or services which are of significance to the Business Unit
- Align with the Simplify, Grow, Transform organizational strategy to deliver continual improvement in areas such as risk, compliance, quality, and productivity.
- Build and foster high-quality relationships with internal / external stakeholders
- Proactive approach to identifying stakeholder needs, as well as discussing, developing, and delivering potential solutions
- Ensure team adheres to compliance / statutory requirements and operates within the guidelines of internal & external regulators
- Collaborate with other teams to improve client satisfaction
- Proactive review of process risks and ensure adequate controls are in place
- Develops effective succession planning for oneself and all critical roles within the team
- Develops line managers through coaching and teambuilding while serving as an escalation point for operational issues and complaints
- Work with Human Resources to manage talent recruitment, development, and retention requirements for the business unit
- Conduct periodic and annual performance reviews for all direct reports
- Build and develop inclusive & diverse teams
- Focusing on Clients
- Working in Teams
- Driving Excellence
- Fostering Innovation
- Influencing Stakeholders
- Developing Talent
- Adapting to Change
Any Graduate or Postgraduate
Knowledge/Experience:- Proven track record of providing excellent levels of client service across varied processes & stakeholders
- Knowledge and experience in organizational effectiveness and operations management, including the implementation of best practices
- Preferably experienced in conducting transitions / knowledge transfer
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