Customer Service Representative Position Open
8 hours ago
We are seeking a highly skilled customer service representative to join our team. The ideal candidate will have excellent communication skills, be able to work well under pressure, and possess a strong problem-solving ability.
This role is responsible for providing top-notch customer service support via phone calls. You will be the first point of contact for customers, resolving their inquiries and complaints in a timely and professional manner.
- You will assess and resolve customer inquiries, requests, and complaints primarily over the telephone.
- You will utilize sound judgment and make decisions within established procedures for each service request, including logging, processing, and tracking inquiries.
- You will manage and update customer interactions daily, generated through workflows and queues, on an account-wise basis.
Key Skills:
Strong verbal and written communication skills
Neutral accent and good adoption to US culture
Ability to resolve customer queries in the first point of contact
Focus on delivering a positive customer experience
Professional, courteous, friendly, and empathetic
- Graduation (any stream)
- 12 - 24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling
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