
Database and Business Process Analyst
2 weeks ago
We are seeking a highly skilled and proactive professional to support the smooth functioning, maintenance, and enhancement of our enterprise-grade applications, specifically focused on Appian BPM and database environments.
This role requires deep technical expertise combined with strong problem-solving and user communication skills. You will be responsible for supporting the application lifecycle (from development through deployment and production support), managing upgrades, ensuring SLAs are met, and acting as a bridge between business users and technical teams.
- Ensure business continuity of Appian applications and related databases.
- L1 Support - Monitor systems, handle routine issues, job failures, perform first-level triage.
- L2 Support - Detailed troubleshooting, bug identification, environment support, workflow fixes.
- L3 Support - Deep-dive technical analysis, architecture-level guidance, complex integrations.
- Manage and support application deployments, version upgrades, and infrastructure components.
- Provide production support, resolve issues, and meet defined SLAs.
- Collaborate with stakeholders for requirement gathering and ensure alignment with business goals.
- Conduct workflow design and optimization using Appian BPM.
- Troubleshoot and support templates and integrations.
- Support integration components using APIGEE and Oracle Integration Cloud (OIC).
- Analyze data and provide a resolution to business query on data.
- Work closely with microservices architecture, understand DevOps pipelines.
- Maintain traceability and transparency through tools such as JIRA.
Technical Expertise Required:
- Appian BPM: Design, development, and support.
- SQL Server database management and support.
- Core and Advanced Java.
- JIRA.
- Data Analysis.
Essential Skills:
- Strong problem-solving skills and analytical mindset.
- Excellent verbal and written communication.
- Ability to work under pressure and manage multiple tasks.
The ideal candidate should have a strong understanding of Appian BPM, SQL Server database management, and Core and Advanced Java. Experience in banking domain is a strong advantage. We offer a dynamic work environment and opportunities for growth and professional development.
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