Cloud Support Engineer

2 weeks ago


Bengaluru, Karnataka, India AWS India - Karnataka Full time
About the Role

We are seeking a highly skilled Cloud Support Engineer to join our team at AWS India - Karnataka. As a Cloud Support Engineer, you will be responsible for providing technical support to our customers, troubleshooting complex issues, and collaborating with cross-functional teams to resolve customer issues.

Key Responsibilities
  • Provide technical support to customers via phone, email, and chat
  • Troubleshoot complex technical issues and collaborate with cross-functional teams to resolve customer issues
  • Develop and maintain technical knowledge of AWS services and products
  • Collaborate with internal teams to improve support processes and customer experience
Requirements
  • Bachelor's degree in Computer Science or related field
  • 2+ years of experience in network, security, and operating system support
  • 2+ years of experience in distributed systems and information security
Preferred Qualifications
  • Experience deploying Identity and Access Management systems
  • Understanding of Cloud Security across realms of Identity, Monitoring, Auditing, and Cryptography
  • Knowledge of broad array of security technologies
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment


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