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Customer Service Representative
2 weeks ago
ThePetNest is a trusted leader in the Indian pet care market, known for transforming the unorganized pet care market with innovative technologies.
Job DescriptionThis is a full-time, on-site role as a customer service specialist in a fast-paced environment.
- Manage customer inquiries through various channels to ensure customer satisfaction.
- Maintain excellent phone etiquette and enhance the overall customer experience.
- Handle reservations, provide support, and resolve any issues to uphold ThePetNest Guarantee.
Required Skills and Qualifications:
- Customer Support and Customer Service skills
- Customer Satisfaction and Customer Experience skills
- Excellent Phone Etiquette skills
- Strong communication and interpersonal skills
- Ability to work independently and efficiently
- Previous experience in the pet care industry is a plus
- High school diploma or equivalent; Bachelor's degree in a relevant field is advantageous
