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Customer support executive
1 month ago
Company Overview Rajalakshmi Recruitment Consultancy is a premier staffing and recruitment agency that specializes in bridging the gap between businesses and skilled professionals. We are dedicated to delivering exceptional service and ensuring that the right talent meets the right opportunity. Our expertise lies in understanding our client's needs and finding candidates who can drive their business forward. Job Title: Customer Support Executive Salary: ₹20,000/month Location: Noida, Uttar Pradesh, India Job Type: Full-time (Remote Option Available) Minimum Experience: 1 Year Roles & Responsibilities As a Customer Support Executive, you will be the first point of contact for our clients and customers. Your primary responsibilities will include: - Managing customer queries and providing clear and effective communication to ensure satisfaction. - Assisting customers over phone, email, and chat to resolve their issues promptly. - Documenting customer interactions and feedback to improve service quality. - Collaborating with team members and other departments to ensure a seamless customer experience. - Identifying trends in customer issues to provide constructive feedback to management for service improvement. - Maintaining a positive attitude while handling customer complaints and escalations. Mandatory Requirements - Proven experience as a Customer Support Executive or similar role (minimum 1 year). - Excellent verbal and written communication skills in English. - Strong problem-solving abilities and attention to detail. - Ability to work independently and manage time efficiently. - Proficiency in using computers and familiarity with CRM software. Preferred Skills or Education Requirements - Bachelor's degree in any field (preferred). - Experience in a customer service role within the BPO or tech industry is a plus. - Knowledge of additional languages would be an advantage. - Strong interpersonal skills and a customer-oriented approach. - Ability to handle pressure and adapt to a fast-paced environment.
