Technical Support Specialist
2 weeks ago
NIIT provides comprehensive and scalable managed training services for learning administration that maps directly to our customer needs. Training is our business and passion. We are one of the largest training outsourcing provider in the world. NIIT delivers and administers 75,000 days of training each year, in 18 languages. We have designed and developed over 50,000 days of classroom training and 20,000 hours of web based training localized to more than 25 languages. NIIT is a global service provider. We have presence in more than 40 countries.
Link for our website:
NIIT is looking for Technical support Specialist
5 days working from Office, Gurgaon
Cabs facility both side for hiring zone areas.
Rotational Shift including night shift.
This is a Full time 1 year contract role which can be convert into Permanent depend on Performance
SAP/SuccessFactors knowledge will be preferred.
Customer Support
- Solve technical issues for customers on SAP Learning, the Training Shop and the CertificationHub
- Communicate clearly, professionally and proactively with customers via ticketing channel
- Manage customer escalations
- Collaborate with fellow service & support colleagues and other internal organizations globally to provide superior customer service
- Take ownership of technical issues and drive to resolution
- Continuously improve service and support processes to increase efficiency
- Drive and manage projects with other support colleagues
- Create root cause analysis of reported incidents for our stakeholders
- Run reports on learning usage triggered through customer service requests
- Deliver on-demand reports to our customers based on their individual needs
- Provide qualitative feedback to (technical) product management for improvements of platforms, tools & processes
- Ensure GDPR compliance for global operations processes
Desired Candidate Profile
- 2-4 years of experience in BPO/Call Centre environment with a focus on international voice processes (blended).
- Bachelor's degree in Any Technical Specialization (BCA/B.Tech/B.E.).
- Professional experience in customer engagement
- Experience in escalation management
- Strong communication skills with excellent verbal and written English proficiency.
- Ability to work rotational shifts including night shifts.
Please share your cv at ()
NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic
-
Lead Specialist
4 weeks ago
Kanpur, Uttar Pradesh, India Nordic Jobs Worldwide Full timeLead Specialist (The Solution Specialist)Our client is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.With a team of more than 8,000 experts and over 30 years of expertise, the company blends leading-edge technology with human...
-
WAF Security Specialist
5 days ago
Kanpur, Uttar Pradesh, India Tekgence Inc Full timeAbout the RoleWe are seeking a highly experienced WAF Security Specialist - Contract to join our team at Tekgence Inc. This is a remote position that requires a minimum of 10 years of experience in the banking industry.Key Responsibilities:Develop and maintain WAF Threat Operations Management (TOM) and Capability models.Provide expert-level support for WAF...
-
Dialer Operations Specialist
18 hours ago
Kanpur, Uttar Pradesh, India HCLTech Full timeOverview: HCLTech is a global leader in digital, engineering, and cloud capabilities. We're seeking a detail-oriented Dialer Operations Specialist to manage and optimize our call center's operations.Critical Role: We are looking for a proactive professional to configure, monitor, and analyze dialer systems, providing actionable insights to drive performance...
-
Dialer Specialist
1 day ago
Kanpur, Uttar Pradesh, India HCLTech Full timeHow to Apply: Interested candidates can apply by sending their resume along with a cover letter detailing their relevant experience and why they are a good fit for this role to HCLTech: Supercharging Progress: At HCLTech, we bring together the best of technology and our people to supercharge progress. As a global leader in digital, engineering, and...
-
Physics Specialist
3 weeks ago
Kanpur, Uttar Pradesh, India Growthfueler Full timeJob Title: Physics Content Specialist Location: Noida Sector 63 (On-site) Working Days: Monday to Friday (Full-time) Salary Range: ₹35,000 – ₹45,000 per month About Us: We are seeking a passionate Physics Content Specialist to join our team and contribute to developing engaging and accurate educational materials for one of our clients. Key...
-
Database Architecture Specialist
2 weeks ago
Kanpur, Uttar Pradesh, India ZestPire Full timeJob OverviewZestPire is hiring a highly experienced Oracle database specialist to lead our development team's efforts in creating cutting-edge Oracle PL/SQL applications.Key Responsibilities:Develop advanced PL/SQL procedures and functions.Design and implement large-scale data integration solutions.Collaborate with stakeholders to identify business...
-
Learning Experience Specialist
1 week ago
Kanpur, Uttar Pradesh, India Realty Assistant Full timeWe are looking for a talented individual to fill the role of Learning Experience Specialist. As part of our Realty Assistant team, you will work closely with stakeholders to ensure content relevance and effectiveness.Key ResponsibilitiesApply best practices in instructional design to create engaging learning solutions.Use multimedia tools, simulations, and...
-
Data Management Specialist
2 weeks ago
Kanpur, Uttar Pradesh, India TopTrove Foundation Full timeAbout Us:TopTrove Foundation is a nonprofit organization dedicated to transforming India's nonprofit ecosystem. We use cutting-edge technologies and digital goods to improve society's well-being in education, health, and social work. Our mission is to make a positive impact on society by providing innovative solutions to complex problems.Your Role:We are...
-
US Semiconductor Recruitment Specialist
2 weeks ago
Kanpur, Uttar Pradesh, India US Tech Solutions Full timeAbout the RoleWe are seeking a highly motivated and experienced US Semiconductor Recruitment Specialist to join our team. In this role, you will be responsible for recruiting top talent in the semiconductor industry, working closely with clients to understand their staffing needs and providing them with high-quality candidates.The ideal candidate will have a...
-
CRM Support Specialist
6 days ago
Kanpur, Uttar Pradesh, India DIYA GREENCITY PRIVATE LIMITED Full timeJob DescriptionWe are seeking a highly motivated CRM Executive to join our team on a full-time basis. The ideal candidate will be responsible for handling customer inquiries, providing prompt and accurate responses, and resolving issues efficiently. They will work closely with the sales team to provide seamless support throughout the sales process.
-
5G Technology Training Specialist
18 hours ago
Kanpur, Uttar Pradesh, India GL Bajaj Institute of Technology and Management Full timeWe are seeking an exceptional 5G Technology Training Specialist to join our team at GL Bajaj Institute of Technology and Management. As a key member of our Centre for Career Development, you will play a vital role in bridging the industry & academia gap by providing top-notch technical training on 5G Technology to our students.The ideal candidate will have a...
-
HPE Alletra Storage Specialist
3 weeks ago
Kanpur, Uttar Pradesh, India HCLTech Full timeHPE Alletra Storage Specialist Role and Responsibilities Experience : 3.6 to 7 Years Work Location : Noida Mandate Skillset : HPE Alletra Storage Rotational Shift : 24/7 The HPE Alletra Storage Administrator is responsible for the management and maintenance of HPE Alletra storage systems within an organization's IT infrastructure. This role is vital to...
-
Digital Communications Specialist
1 week ago
Kanpur, Uttar Pradesh, India Associated Broadcasting Co. Pvt Ltd (TV9) Full timeAt Associated Broadcasting Co. Pvt Ltd (TV9), we are seeking a highly motivated Digital Communications Specialist to drive our social media strategy and content execution across multiple platforms. Job Description: The role of the Digital Communications Specialist will involve developing and implementing platform-specific social media strategies that align...
-
Support Worker
1 week ago
Kanpur, Uttar Pradesh, India Southern Housing Group Full timeRole: Support Worker Salary: From £12.00 Location: Various, Isle of wight Contract type: Permanent Hours: 35 hours per week The role You will work as part of a team across multiple locations providing support services to vulnerable residents, promoting independence within their home and the wider community. You will provide support...
-
Technical Project Manager
1 week ago
Kanpur, Uttar Pradesh, India W3villa Technologies Full timeJob Description :- 5+ years of experience in technical project management, with a focus on DevOps, platform operations, and cloud infrastructure.- Strong understanding of DevOps methodologies, tools, and best practices (CI/CD, Docker, Kubernetes, Terraform, Ansible, Jenkins, etc.- Experience with cloud platforms (AWS, Azure, GCP) and infrastructure...
-
Technical Project Manager
2 weeks ago
Kanpur, Uttar Pradesh, India W3villa Technologies Full timeJob Description :- 5+ years of experience in technical project management, with a focus on DevOps, platform operations, and cloud infrastructure.- Strong understanding of DevOps methodologies, tools, and best practices (CI/CD, Docker, Kubernetes, Terraform, Ansible, Jenkins, etc.- Experience with cloud platforms (AWS, Azure, GCP) and infrastructure...
-
Technical CAD Specialist
2 weeks ago
Kanpur, Uttar Pradesh, India Nityo Infotech Full timeNityo Infotech, a global technology solutions and services organization, is seeking a highly skilled AutoCAD Developer to join their team.The ideal candidate will have 5+ years of experience in working with AutoCAD, Oracle Pl/SQL, and Microsoft .Net technologies. Proficiency in Auto LISP programming and unit testing of AutoCAD products is also required.This...
-
Search Engine Optimization Specialist
15 hours ago
Kanpur, Uttar Pradesh, India Shadow infosystem (P) Limited Full timeWe're Hiring: SEO Specialist (Full-Time, On-Site)Location: NoidaAre you obsessed with SERPs, rankings, and ROI? We're looking for a data-driven Search Engine Optimization (SEO) Specialist to take charge of our organic growth strategies.Key Responsibilities Conduct in-depth SEO audits and keyword research to uncover ranking opportunities Analyze client...
-
Customer Support Specialist
3 weeks ago
Kanpur, Uttar Pradesh, India Zopper Full timeAbout Zopper:Zopper is a series D-funded startup in the InsurTech space. We enable large B2C businesses to offer insurance to their customers. We do this by fusing insurance and technology seamlessly to provide end-to-end solutions to our Business partners.Based on the need of Business partners, we create the Product i.e. customized insurance plans by...
-
HR Operation Specialist
2 weeks ago
Kanpur, Uttar Pradesh, India Cyfuture Full timeHR OPERATION SPECIALISTCompany Name: CyfutureIndustry: IT Services and IT ConsultingCompany Website : Noida, Sector 81, NSEZExperience : 2 years' minimumKey Responsibilities:Develop and implement initiatives to enhance employee experience.Plan and execute engagement activities, team-building events, and recognition programs.Act as a bridge between...