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Front Office Team Lead

1 month ago

Hyderabad, Telangana, India Accor Full time

Accor seeks a highly motivated and experienced Front Office Team Lead to join our dynamic team.

About the Role

This is a fantastic opportunity for an exceptional service professional who is passionate about delivering 5-star experiences. As a key member of our Front Office team, you will play a crucial role in ensuring seamless operations, driving service excellence, and fostering strong relationships with guests and colleagues alike.

Key Responsibilities
  • Front Office Leadership: You will oversee the Front Office, Telephones, and Concierge functions, guaranteeing that our hotel maintains the highest standards of service quality.
  • Guest Experience: By understanding the needs of our guests, you will create memorable experiences that exceed their expectations, making them feel valued and welcome.
  • Team Coaching: As a hands-on leader, you will coach, motivate, and engage your team to achieve exceptional service standards.
Requirements
  1. Previous Duty Manager experience within a hotel environment (preferably)
  2. Exceptional communication and interpersonal skills for developing strong rapport with guests and colleagues
  3. A confident problem solver with strong conflict resolution skills
  4. The ability to remain calm under pressure and respond effectively to emergency situations
  5. Excellent time management skills for handling competing priorities in a fast-paced service environment
  6. Attention to detail and commitment to delivering 5-star service
  7. Experience with Opera PMS, First Aid, and CPR (advantageous)
What We Offer

We offer a competitive salary range of $60,000 - $80,000 per annum, based on your qualifications and experience.