Guest Service Associate

2 weeks ago


Shimla, Himachal Pradesh, India The Indian Hotels Company Limited Full time
Job Title: Guest Service Associate

At The Indian Hotels Company Limited, we are seeking a highly skilled and dedicated Guest Service Associate to join our team.

Job Responsibilities:
  • Set up operating equipment and ensure that all necessary items are in place before service.
  • Welcome guests with a warm and personalized greeting, adhering to hotel standards.
  • Coordinate with the kitchen to ensure timely food pick-up and special requests.
  • Stay up-to-date on all menu items and be prepared to answer guest questions.
  • Prepare and serve food and beverages with precision and attention to detail.
  • Clear tables and reset for the next guests, maintaining a clean and organized environment.
  • Ensure maximum hygiene and cleanliness throughout the restaurant and back-of-house areas.
  • Report any equipment malfunctions, emergencies, or suspicious activity to the Food and Beverage Team Leader.
  • Respond to guest inquiries and resolve issues in a timely and efficient manner.
Requirements:
  • Set up operating equipment and ensure that all necessary items are in place before service.
  • Welcome guests with a warm and personalized greeting, adhering to hotel standards.
  • Coordinate with the kitchen to ensure timely food pick-up and special requests.
  • Stay up-to-date on all menu items and be prepared to answer guest questions.
  • Prepare and serve food and beverages with precision and attention to detail.
  • Clear tables and reset for the next guests, maintaining a clean and organized environment.
  • Ensure maximum hygiene and cleanliness throughout the restaurant and back-of-house areas.
  • Report any equipment malfunctions, emergencies, or suspicious activity to the Food and Beverage Team Leader.
  • Respond to guest inquiries and resolve issues in a timely and efficient manner.


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