Customer Experience Representative

2 days ago


Delhi, Delhi, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878

About us at Silvish

We are a 9 to 5 silver jewelry brand that is redefining how modern India wears and gifts jewelry. With Italian-inspired designs, certified 92.5 sterling silver, and premium craftsmanship, we've built a loyal customer base that values both quality and experience.

Our mission is to be the voice of our customers across phone, WhatsApp, email, and social media.

  • Manage all customer interactions with empathy and efficiency.
  • Collect customer insights and feedback to help improve our products, packaging, and overall brand experience.
  • Maintain accurate records of interactions and follow up with customers until resolution.

Requirements:

  • 1–2 years of customer support experience (D2C/e-commerce preferred).
  • Excellent communication skills in English and Hindi (written and verbal).
  • Strong problem-solving skills and ability to handle tough situations calmly.
  • Highly active, energetic, and empathetic — with a customer-first attitude.

Why work with us?

  • Be part of a high-growth D2C brand disrupting the jewelry space.
  • A culture that values ownership, creativity, and learning.
  • Exposure to both customer success and brand strategy.


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