Product Support Specialist

3 days ago

Rajkot, Gujarat, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000

Our ideal candidate will be working on addressing customer issues, guiding the customers on the usage of products and collaborating with cross-functional teams to provide a fulfilling experience to our customers.

Your Responsibilities:


• Troubleshoot customer issues and perform root cause analysis.


• Guide & assist customers on product usage.


• Handle customer data import / export from production systems.


• Ensure that customer data is properly updated in production systems.


• Process confidential data and information according to guidelines.


• Develop product content for internal and external stakeholders.


• Generate reports from single or multiple systems.

Our Ideal Candidate:


• Bachelor's degree from an accredited university or college in computer science.


• 3+ years of experience in product customer support.


• Excellent interpersonal and collaborative skills.


• An analytical mind and inclination for problem-solving.


• Ability to translate business requirements into non-technical, lay terms.


• Good documentation skills


• Keen attention to detail.


• Strong written and verbal communication skills.


• Strong customer-relationship skills – responsiveness, sensitivity, diplomacy

Good to have:


• Experience working with cloud-based products, preferably on AWS.


• Experience using issue tracking software like HubSpot, GitLab, JIRA etc.


• Knowledge in any scripting / programming language – Python / Java / JavaScript / Perl to automate manual repetitive tasks.


• Knowledge in fetching data from SQL / No SQL databases.

What We Offer:


• Competitive compensation package.


• Opportunities for continuous career growth and development.


• Exposure to cutting-edge technologies and advanced cybersecurity practices.


• A dynamic, enjoyable work environment that recognizes and celebrates exceptional work.


• Straightforward and transparent policies.

We are committed to innovation, excellence, and enjoyment in crafting exceptional products. If you're passionate about software engineering and ready to make a significant impact, we encourage you to apply.

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