Support Specialist Role

3 days ago

Kurnool, Andhra Pradesh, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000
Job Description

A technical support specialist is the primary contact for customers on support issues and product queries.

The role requires the candidate to deliver timely and high-quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer, and also contribute to the internal knowledge base.

The candidate will work mostly with software developers and other technical members from the customer side.

The impact you will create on the job:

  • Interacting with customers using telephone, email, and chat services to resolve support incidents
  • Contact and resolve customer issues within target service level agreements
  • Scope and document customer incidents with troubleshooting, root cause, and resolution information
  • Follow internal processes, policies, and guidelines on collaboration, escalation & communication
  • Contribute to the internal and external knowledge base for faster resolution of incidents
Required Skills and Qualifications

Key Skills:

  • Good verbal and written communication skills in English language
  • Problem-solving skills and good troubleshooting acumen
  • Passion for technology and aptitude to ramp up on technical and business concepts
  • Ability to effectively communicate technical details to all audiences
  • Excellent communication and interpersonal skills
  • Strong organizational and time management skills

Technology Stack:

  • Frontend: Javascript, HTML5, CSS3, JQuery
  • Backend: Node.js/ Python/ PHP/ JAVA*
  • Database: Working knowledge of SQL queries, Mongo, Postgresql, or any other NoSQL DB knowledge
Why This Job?

We build innovative search intelligence products. We are a close-knit team of highly driven and skilled engineers who think big and execute beyond what is expected.

What's in it for you?

  • Immense growth, and continuous learning
  • Work with some of the most innovative brains
  • Opportunity to explore your entrepreneurial mindset
  • An open culture where your creative bug gets activated

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