
Strategic Wintel Operations Manager
2 weeks ago
Welcome to the Wintel Manager role, a leadership position that oversees the day-to-day operations of the Wintel environment. This includes managing servers, virtualization platforms, and associated technologies.
This role involves collaborating with vendors and cross-functional teams to deliver business-as-usual (BAU) services and infrastructure projects while ensuring secure, compliant, and efficient IT operations.
Key Responsibilities- Manage global Wintel operations in partnership with service providers.
- Lead 24x7 BAU activities, incident response, and escalations with hands-on technical depth.
- Govern patch compliance, performance optimization, and infrastructure hardening.
- Review, standardize, and drive continuous improvement of operational tasks and governance standards.
- Design, manage, and perform disaster recovery for applications in line with backup, storage, and application teams.
- Lead the technical execution of infrastructure projects, including OS upgrades, migrations, and platform transitions.
- Architect and implement infrastructure solutions for new business requirements.
- Drive initiatives for virtualization, automation, capacity planning, and legacy system upgrades.
- Ensure proper documentation and technical sign-off for infrastructure change implementations.
- Lead the technical governance of infrastructure changes, ensuring impact analysis, rollback plans, and CAB approvals.
- Maintain compliance with internal controls, GxP policies.
- Conduct periodic review of end-of-life/end-of-service platforms and define decommission strategies.
- Track and resolve audit findings, document evidences, and support root cause analysis processes.
- Mentor and develop Wintel L2/L3 team members and assess skill readiness in line with service providers.
- Collaborate with application, security, and compliance teams for cross-functional initiatives.
Educational Qualification: Graduation
Specific Certification:
- Microsoft Certified: Windows Server Administrator
- VMware VCP , Hyperconverged
- ITIL Foundation
- Scripting language VB, Bash or Powershell
Experience: 10 to 12 years experience
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