
Strategic Operations Manager
2 days ago
As a senior process manager, you will be responsible for leading cross-functional teams and ensuring the delivery of high-quality services. Your key responsibilities include preparing performance reports, ensuring critical metrics are met consistently, and providing innovative ideas to optimize internal processes.
\Key Responsibilities\- \
- Prepare performance reports by collecting, analyzing, and summarizing data and trends.\
- Ensure critical performance metrics are met consistently.\
- Lead client/vendor reviews/calibrations.\
- Respond to client/vendor queries on routine issues.\
- Provide innovative ideas to optimize internal metrics and ensure critical matrices are met timely.\
- Manage multiple teams.\
- Perform audits and quality checks on team leads and floor supports.\
- Provide feedback to team leads and floor supports periodically on their performance.\\Requirements\
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- Ensure cross-skilling and periodic process re-verification to ensure resource optimization.\
- Perform training need identification for teams.\
- Perform bottom quartile management.\
- Ensure directives from senior leadership are implemented effectively.\
- Hold regular meetings to discuss task delegation and review progress.\
- Conduct team huddles and meetings to discuss operational updates.\
- Build team spirit through group activities and projects.\
- Focus on staff retention through career mapping and guiding team members.\
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