Desk Services Manager

1 week ago

Pune, Maharashtra, India beBeeHospitality Full time ₹ 6,00,000 - ₹ 8,00,000

Job Title: Front Desk Executive

We are seeking a skilled professional to serve as the first point of contact for students, faculty, and guests.

This individual will be responsible for managing front desk operations, handling guest relations, addressing student accommodation concerns, and coordinating with internal teams.

Key Responsibilities:

  • Provide exceptional customer service and ensure a positive experience for all visitors.
  • Manage inquiries, provide accurate information, and guide visitors appropriately.
  • Maintain visitor records, appointment schedules, and check-in/check-out logs.
  • Act as a liaison between students and administration for hostel-related queries.
  • Address and resolve student complaints related to facilities and services.

Additional responsibilities include:

  • Coordinate with student welfare/administration teams for issue resolution.
  • Manage bookings, check-in, and check-out process for visiting faculty and institute guests.
  • E nsure rooms in Building B are well-prepared, clean, and meet hospitality standards.
  • Monitor upkeep, cleanliness, and functionality of hostel and guesthouse facilities.

Required Skills & Qualifications:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving ability with a student- and guest-centric approach.
  • Ability to multitask and handle pressure situations calmly.
  • Proficiency in MS Office (Word, Excel, Outlook).
  • Attention to detail with record-keeping and reporting.

Qualifications:

  • Graduate in Hospitality, Administration, or related field.
  • 2–4 years of experience in front desk, guest relations, or facility management.

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