Executive Associate

1 week ago


Navi Mumbai, Maharashtra, India WNS Global Services Full time
Role Overview
At WNS Global Services, we are seeking a highly skilled
ticketing process coordinator to join our team. The successful candidate will be responsible for working within Expedia and third-party tools to process ticketing transactions and reschedule customer reservations. This will include tasks such as airline ticket reject processing, ticket exchange processing, ticket refunds, and airline-initiated schedule changes. The ideal candidate will possess excellent attention to detail and knowledge of how to quickly and accurately process ticketing changes per Expedia and airline policies.

Key Responsibilities
• Process ticketing transactions and reschedule customer reservations using Expedia and third-party tools.
• Conduct airline ticket reject processing, ticket exchange processing, and ticket refunds.
• Manage airline-initiated schedule changes and provide excellent customer service.

Requirements
• College degree (preferred).
• High school degree or GED (required).

Why Join Us
At WNS Global Services, we offer a dynamic and challenging work environment that encourages growth and development. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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