Senior ServiceNow Implementation Specialist

4 days ago

Dindigul, Tamil Nadu, India beBeeServiceNow Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Job Summary:

We are seeking a highly skilled and seasoned ServiceNow Professional to lead and drive the implementation of our ServiceNow instance.

The successful candidate will have extensive experience in leading and administering ServiceNow, with a strong focus on technical expertise, integrations, metrics & reporting, upgrades & maintenance, stakeholder engagement, and compliance & governance.

Key Responsibilities:

  • Technical Expertise: Strong knowledge of Flow Designer, business rules, client/server scripts, ACLs. Skilled in creating catalog items, approval workflows, dynamic forms, SLAs.
  • Integrations: Proven ability to integrate ServiceNow with third-party systems (e.g., identity platforms, facilities systems).
  • Metrics & Reporting: Proficient in setting up and tracking metrics like ticket volumes, deflection rates, module usage, and SLA performance.
  • Upgrades & Maintenance: Demonstrated leadership in instance upgrades, patch management, and clone processes.
  • Stakeholder Engagement: Strong collaboration skills with HR, IT, and Facilities to define and streamline workflows.
  • Compliance & Governance: Experienced in audit preparation, compliance documentation, and training L1/L2 teams.

About the Role:

This is an exciting opportunity for a strategic thinker with excellent communication and interpersonal skills, able to collaborate effectively with cross-functional teams.

Requirements:

  • 7+ years of experience in ServiceNow administration and leadership.
  • Strong knowledge of ServiceNow tools and platform (ITSM, ITAM, ITOM, CMDB, HRSD, FSM, Workplace Delivery, and EC Pro).
  • Hands-on experience with domain separation, scoped apps, data import/export, UI policies.
  • Proven ability to integrate ServiceNow with third-party systems.
  • Proficient in setting up and tracking metrics like ticket volumes, deflection rates, module usage, and SLA performance.

What We Offer:

A challenging work environment with opportunities for growth and development.

We value diversity, equity, and inclusion and are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best work.

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