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International Customer Service Specialist
2 weeks ago
We are seeking highly skilled and customer-focused professionals to provide exceptional support and service to our international customers over the phone, resolving their inquiries and ensuring a positive and professional experience.
Key responsibilities include:
- Handling inbound and outbound calls from international customers in a professional and courteous manner.
- Actively listening to customer inquiries, understanding their needs, and providing accurate and comprehensive solutions.
- Troubleshooting and resolving customer issues efficiently, escalating complex cases to the appropriate department when necessary.
- Maintaining detailed and accurate records of all customer interactions and transactions in the system.
- Adhering to company policies, procedures, and quality standards to ensure consistent service delivery.
- Educating customers on products, services, and processes as required.
To succeed in this role, you will need:
- Excellent verbal communication skills in English, with a clear and neutral accent.
- Strong active listening skills and the ability to empathize with customer situations.
- Proven problem-solving abilities and a knack for providing effective solutions.
- A customer-focused mindset with a strong commitment to delivering exceptional service.
- Ability to work effectively in a fast-paced environment and manage call volumes.
- Strong interpersonal skills and a professional demeanor.
- Basic computer proficiency and ability to navigate customer service software.
This role offers a range of benefits, including:
- The opportunity to work in a dynamic and supportive team environment.
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
Additionally, this role requires:
- A Bachelor's degree or equivalent practical experience.
