Client Success Strategist

1 week ago

India beBeeProject Full time US$ 90,000 - US$ 1,20,000
Key Client Manager

Job Title: Key Client Manager

Summary:

The Key Client Manager is responsible for ensuring successful client relationships through alignment, execution, communication, and management.

Duties and Responsibilities:

  • Provide strategic consulting to clients, delivering insights and solutions that drive business growth.
  • Support Business Relationship Managers in developing strategies to meet client business objectives.
  • Manage global projects across various therapeutic areas, focusing on market and landscape analysis, competitor insights, and identification of key opinion leaders, targeting experts, and community leaders.
  • Supervise Local HCP targeting projects, presenting results of referral and prescription pattern analyses.
  • Assist in pitches, sales, and marketing efforts, including project plan preparation and participation in sales meetings.
  • Create, develop, and maintain project presentation materials, meeting agendas, minutes, and training materials.
  • Identify and schedule project deliverables, milestones, and tasks.
  • Collaborate with client teams, including Medical Affairs, Commercial Analytics, Marketing, and Field Teams (TLLs & MSLs), to address business questions and develop data-driven strategies using our Ti Expert platform.
  • Liaise with the client's internal support teams.
  • Prepare client deliverables in the form of presentations and reports, presenting them to client teams.
  • Develop and maintain project plans, launch plans, and client solution sites with support from our Technology team.
  • Ensure medical integrity and accuracy throughout all client projects.
  • Provide strategic support to medical, commercial, and regulatory teams using data-driven insights.
  • Perform other related duties as assigned.
  • Manage internal and external stakeholders to deliver high-quality projects on time and within scope.

Qualifications:

  • Master's Degree or equivalent experience.
  • 4-10 years of related experience in consulting or client services.
  • Proficiency in spreadsheet Software (Excel), Project Management Software, Word Processing Software (Word), Email Software (Outlook), and Presentation Software (PowerPoint).

Competencies:

  • Analytical skills, customer service orientation, dependability, diversity awareness, ethical conduct, initiative, leadership, motivation, oral and written communication, problem-solving, professionalism, project management, quality focus, strategic thinking, teamwork.

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