
Automation Transformation Lead
4 hours ago
Job Title:
Process Excellence Specialist
We are seeking a talented Process Excellence Specialist to join our team. In this exciting role, you will have the opportunity to work directly with banking clients on critical automation projects, mapping processes, capturing requirements, and ensuring solutions deliver measurable impact across onboarding, lending, payments, compliance, and customer service.
The ideal candidate will have 3–6 years' experience as a Business Analyst or BPM Analyst in banking/financial services, hands-on experience writing requirements for BPM solutions, strong documentation skills, and experience working in Agile environments. Proficiency in SQL, APIs, or data models to support requirements is a plus.
Key Responsibilities:
- Working directly with banking stakeholders to capture requirements, processes, and workflows
- Translating business needs into functional specifications, user stories, and BPM solution requirements
- Acting as the bridge between business teams and BPM developers
- Participating in discovery workshops, design sessions, and UAT planning
- Defining process improvements and digitisation opportunities aligned to banking best practice
- Supporting compliance and regulatory requirements in delivery
What You'll Gain:
You'll be directly shaping automation and digitisation across banking workflows that impact millions of customers. This is a hands-on, high-impact position with visibility across business and technology, giving you the chance to grow your expertise in BPM and financial services.
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